)heres the story:
ordered on their website and a couple of hours later the phone rang. Was a nice lady called Julie who advised me that they were out of large blueys until next delivery in 2 days time - would i like a replacement, to wait till they came in, or credit me back the cost? She then told me my bait would arrive next day as i'd requested, even though i live in the wilds of wales.
Following day nothing turned up by 5pm, so i rang Julie and expressed my concern. She checked her system and told me the bait had been delivered at 4.35pm so something was amiss. She rang the courier they use, who confirmed they had delivered it. I suspected that they must have delivered it to wrong house, as i live in the middle of nowhere and sat nav directions are a bit dodgy. Julie told me to leave it with her and sh'd ring me in the morning once she had got more info from the courier.... at this point i was a bit grumpy although couldn't fault Julie as they were at least trying to find out.
I got a call the next morning as promised, and Julie explained the courier had left my bait on doorstep as no-one was in when they called. (when you order from these guys they stipulate that if no-one is in on the day you specify for delivery the bait will be left, due to nature of the goods)
i told her they must have left at the wrong address then, as it wasn't here! She told me to give her half an hour and she's come back to me. Half hour later she rang, with the description of the house it was left at - yep, was the next farm from me a mile away! She apologised profusely, and took responsibility for the couriers mistake. She took some detailed info about my address, rang the courier and arranged for them to pick up the bait from my neighbor (a mile away) and redeliver it to me, and a few hours later a sheepish courier arrived with my deadbaits!
Now these baits had left Online Baits coldstore (in Essex i think?) at 6am the previous morning, been transported to Wales, left on a doorstep, and at 5pm the next day delivered to me. Thats 35 hours. The baits were still half-frozen! They were wrapped in newspaper, covered with icepacks and tightly packed in a polystyrene box.
I rang julie to tell her i had em at last, and without any prompting she apologised for the mixup and delay and insisted that they sent me another duplicate order free of charge as recompense for the error, regardless of whether the baits i had were useable or not. (which they were)
A box appeared the next afternoon, quality baits and completely rock hard frozen. (and free!
)now in my book this sort of service is rare - even though there was a mixup the attitude of the company and the quality of the bait was top class so i'd recommend them wholeheartedly to other forum members.
I couldn't get a take on them anywhere I used them. 
