Angling Direct. Bad service.
Posted: Thu Aug 12 2021 09:20
After many years of being a customer of this company I experienced what can to me be only arrogant rude service from them I had purchased a new? chair which once examined was clearly not suitable. So informed customer service to return enquired if I could return to nearest shop and was affirmed I could. That was when I met with the worst service I have ever encountered by whom I believe is the manager it was examined immediately and I was informed it was not saleable as new, apparently the bottoms of the front? feet felt rough!!!. My reaction was one of surprise as I HAD NOT USED IT , it had been removed from the box in my lounge and then replaced.
It had been collected from their Norwich branch boxed but it was sellotaped taped up not stapled and when opened at home the plastic bag it was in was found to be open, the manager almost accused me of lying about its condition in a busy shop, the label was still attached! .
I repeated the explanation as to where it was examined by me at home etc keeping my temper his remark was "that's odd"!! also said "our lounge carpet must be very rough"!!. I requested a change of order the item to be collected from their branch. When I go to collect it I will make sure this new item will be examined by me in public in the shop before I leave. I do not like to made out to be a liar!!.
As you can guess sadly I will not be not be using that company again.......................
It had been collected from their Norwich branch boxed but it was sellotaped taped up not stapled and when opened at home the plastic bag it was in was found to be open, the manager almost accused me of lying about its condition in a busy shop, the label was still attached! .
I repeated the explanation as to where it was examined by me at home etc keeping my temper his remark was "that's odd"!! also said "our lounge carpet must be very rough"!!. I requested a change of order the item to be collected from their branch. When I go to collect it I will make sure this new item will be examined by me in public in the shop before I leave. I do not like to made out to be a liar!!.
As you can guess sadly I will not be not be using that company again.......................